FAQ by Category
* Are you new to DLsite? Please refer to [ How to shop at DLsite ] for more details about the use of our service.
Frequently Asked Questions
- An error occurs when I click the application file
- Can I use my English member account on the Japanese sections?
- I get an error message and error code when using the special viewer.
- I am interested in purchasing products directly from the Japanese section.
- I get an error message and error code when attempting user authentication
- Does the full version have no censorship? Are there uncensored versions available?
- An unknown error has occurred in processing the license. [SAK1053-1202]
- My purchase didn't go through and my points are gone.
- I was charged twice for the same product.
- I keep getting a "This card is invalid" message.
- I get an error "RGSS****.dll could not be found"
- The game does not start or the game screen closes immediately.
- I cannot play a movie (the screen remains dark)
- How can I set my system locale to Japanese?