Help Desk

Referring to frequently asked questions is often the fastest way to find the answer to your question or the solution to your problem.
Please check our [ Help ] entries first.
Also, please check information from DLsite.com shown on the left.

Before you submit an inquiry

DLsite.com provides product support from purchase to download and file extraction.
If you have further questions or need support after this stage, you may need to contact the circle directly. DLsite.com cannot answer questions regarding product details.
(If you have trouble understanding the contact details of a circle, please email us through [ Contact Us ].)

  • For those who use free email accounts (e.g. @yahoo.com, gmail.com)

    Emails from DLsite.com may be misclassified as spam by free email accounts.
    Please check the spam folder for pending messages.

  • For those who use email accounts with strict receive settings (e.g. @verizon.net, @sbcglobal.net)

    Emails from DLsite.com may be undeliverable to some email accounts.
    If you receive no emails from DLsite.com, please provide another email address and try again. We apologize for the inconvenience.

  • For those who use security software (e.g. anti-virus software) or spam filters

    Emails from DLsite.com may be misclassified as spam or deleted.
    Please check the spam folder and software settings.

Contact form

For how to use the website or other problems, please contact us for assistance.
If you have comments or requests and your message does not require a reply, please make use of [ Opinion Box ] as well.

Contact Us

User's Guide

Global Guide

Payment Methods

JAPHIC

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