Legal Statement based on Act on Specified Commercial Transactions
| Seller | DLsite.com |
|---|---|
| Representative Manager | Mr. Daisuke Hamaguchi (EISYS, INC.) |
| Location | 3F, Kanda TKM Building, 15 Konya-cho, Kanda Chiyoda-ku, Tokyo, Japan 101-0035 |
| Telephone Number | 81-3-3258-5030 (FAX: 81-3-3258-5020) |
| Sales price | Sales price is indicated in each product details page in Japanese Yen including consumption tax (a form of value-added tax in Japan) * All payments on DLsite.com will be in Japanese Yen; the charge to your credit card may be converted into your local country's currency. |
| Required fees other than product charges | International transaction fee may occur depending on your card issuing company. |
| Delivery | Download |
| Time of Delivery | Immediately |
| Time of Payment | Instant online transaction by credit card (charge will be deducted at a later date specified by the card issuing company) |
| Method of Payment | Credit card and electronic money |
| Due date for payment | 2 weeks |
| Cancellation | Return of product is not available due to the characteristics of delivery through download. Cancellation is accepted when the product is defective. |
| Cancellation Policy (for Defective Products) |
|
| Period for Cancellation | Requests for cancellation must be made within 10 days from the date of purchase. |
| Delivery Cost of Return | The user will pay any shipping fee (correspondence fee) for return or cancellation of the product. |
| Service after the Sales | The creator/maker shall offer the support for contents of the product and its operation. |
| Other Conditions for Sale | In principle, we do not ship any products by mail, etc. We offer the download service only. |
| Security |
The information you send is secured by SSL (Secure Sockets Layer) encryption. (DLsite.com is authenticated by GlobalSign K.K.) |
| About Privacy Policy | For information about our privacy policy, please refer to [ Privacy Policy ]. |
| Contact | Please contact us through [ Contact Us ] page, or send us an email to . |