About User Authorization
Operating Environment and System Requirements
Following operating environment is required to download and view items which require a user authorization.
| Operating Environment |
|
|---|---|
| Others | Internet Explorer must be installed and connected to the Internet |
Necessary Software
To view a product that requires user authentication, you need to install special software according to its category.
To install the software, choose one of the following methods. When the download is complete, double-click the downloaded file to install the software.
Package Installation
You can download and install in a single package all the necessary software to view products that require user authentication.
| Categories | File extension | WindowsXP, Vista ( 32-bit version ), 7 ( 32-bit / 64-bit version ) |
|---|---|---|
| PDF CG collection Movie Digital comic and ebook Game |
.cpd .exe .cvd .dlst .exe |
"DLsite Installer Pack" contains both 32-bit and 64-bit versions. |
Personalized Installation
After you extract the product file, please find an html file ending with "_readme.html".
The necessary software for the purchased products and other important information is indicated in this file.
When the download is complete, double-click the downloaded file to install the software.
| Categories | File extension | WindowsXP, Vista, 7 ( 32-bit version ) |
Windows 7 ( 64-bit version ) |
|---|---|---|---|
| .cpd | |||
| CG collection | .exe | ||
| Movie | .cvd |
This software will appear as "Cypher Player" after installation. |
CypherGuard for Movie (64-bit version) This software will appear as "Cypher Player" after installation. |
| Digital comic and ebook | .dlst | ||
| Game | .exe | No special software is necessary other than the product file. |
No special software is necessary other than the product file. |
Authorization and Viewing
Authentication is required only the first time you view a product. (When you double-click the product file, the following window will appear.)
If you choose to save your login ID and password, they will no longer be requested when you view the product.
| For Members | Please enter your DLsite.com login ID and password. If you choose to save your login ID and password, they will no longer be requested when you view the product. |
|---|---|
| For Guests | Please enter your order number and password as provided in the confirmation email when you purchased the product. You must authenticate within 7 days of the date of purchase. |
For Guests
If you purchase a product which requires user authentication as a guest, the file(s) may no longer be viewable if you perform the following:
- Change/replace your operating system.
- Reformat the hard disk drive on which Windows is installed.
- Change/Replace your hard disk.
If such is the case, if you wish to view the product again you will need to repurchase it.
Note
The items which require user authorization has following limitations to prevent unauthorized copies.
- It is viewable only on the PC onto which you originally downloaded the file(s)
- Capture and print functions of images are disabled. (Although printing or capturing images may be possible with a demo version, you cannot use these functions with the purchased version.)
- You cannot view the products via Remote Desktop or virtual operating environments such as Virtual PC.
Operation When Using Anti-Virus Software
Sometimes, anti-virus software such as avast! or Norton Internet Security may falsely recognize the software as a virus and prevent you from downloading or browsing the file(s). If this is the case, please try downloading or browsing the file(s) with your anti-virus software temporarily turned off, or manually set allowances for the software.
Especially when you are using free anti-virus software such as avast!, AVG, ANTIVIR and COMODO, please confirm the normal operation of the software prior to making a purchase.
If unsuccessful
Error: Failed to open the file
If you get a message such as "Specified file is invalid or file is corrupted.", the necessary software is not installed correctly or it is not associated with the file extension of the product.
If you get this kind of error, please right-click on the file (i.e. XXX.cpd or XXX.dlst) and choose "Open with", then select the name of the necessary software that apply.
If you do not find the name of the corresponding software, you may have installed the software correctly.
Please check [ Necessary Software ] and try installing again.
In the case of CypherGuard for PDF, CypherGuard for Movie (Cypher Player) and DLsite Viewer, icons will be created on your desktop when successful.
Error: The user ID or password is incorrect / Could not confirm the purchase of the license
| For Members | This error may occur if you speak Japanese and you are also a member of the Japanese section. In such a case, please change your ID and password of either account, then try authenticating again. |
|---|---|
| For Guests | Please enter your order number as your login ID. Your order number and password are provided in the purchase confirmation email. |
Please note as well that ID and password are case sensitive.
If the above does not solve the problem, please describe the error message or displayed screen details and [ Contact Us ] for assistance.