Payments by Credit Card
Accepted credit card brands
Accepted credit card brands on DLsite.com are: VISA, MasterCard, JCB.
- At DLsite.com, all payments are processed as regular credit card transactions. Purchases with check/debit card are not fully supported.
Since the charges from us are sent and confirmed by your credit card company on the following day of the purchase, they may appear on your billing details a few days after the purchase as a charge from DLsite.com or ECON (ECONTEXT Company), our credit card payment agency. However, we do not make POS (Point-of-Sale) transactions with your card on our website, the charge will not be deducted from your bank account until a specified payment date. This is usually between the 7th and 11th of the following month, and it depends on your bank.
Please note that we do not accept payment in installments. - "DLsite.com" will be mentioned on your card statement. The details of your purchases (e.g. titles) will not be mentioned.
- Prepaid credit cards are most likely to be rejected in relation with the authentication of 3-D secure security system (see the following) and thus cannot be accepted.
About 3-D Secure
Our credit card payment process incorporates the 3-D Secure system to provide a higher level of security.
3-D Secure is a security protocol service that you can register for free to prevent third-party identity fraud when making online payments.
For more details, please refer to [ About 3-D Secure ].
How to make payment
There are two ways to shop at DLsite.com: as a member or a guest.
Please take a look at the difference between members and guests.
Member
Payment is made with the credit card information you have registered.
How to make payment
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In your cart
Please log in as member and confirm that [ Credit card ] is displayed as your payment method.
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Preview your order
Make sure the items and total charge are correct. After confirmation, click the [ Checkout (External webpage) ] button.
If you have already registered your credit card, the charging process will start automatically and you will be redirected to the download page when the payment is confirmed.
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(Enter card information)
If you have not yet registered your credit card, you will be redirected to an external webpage to enter your information. Please enter your credit card information accurately.
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Download
The list of the purchased items will be shown. Click [ Download ] button to download the product files.
About redownloading
If you fail to download or when an upgraded version is released, you can freely redownload products you have purchased freely from the [ Download History / Redownload ] menu in My Page.
(Except when the sale of a product is discontinued upon a circle's request.)
Edit credit card information
- To change your payment method
- To change your payment method, click the [ Change payment method ] button from the [ Account Information ] menu in My Page. Then, register your credit card information on an external webpage.
- To update your credit card information
- You can edit your card information from [ Edit Card Information ]. Please note that once you change your card information, you can no longer switch back to the card you have registered previously.
Guest
You need to enter your credit card information each time you make a purchase.
How to make payment
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In your cart
Please click the [ Continue Checkout ] button under CREDIT CARD.
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Enter user information
Please type your name, phone number and email address. The information will be requested if you contact us for support after the purchase.
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Preview your order
Make sure the items, total charge and user information are correct. After confirmation, click the [ External webpage ] button.
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Enter card information
Please enter your credit card information accurately. After confirmation, click the [ Submit ] button.
The charging process may take a while. Please wait until you are automatically redirected to a new page. On an external webpage, clicking the button several times may prevent you from downloading the file correctly.
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Completion
When the payment is confirmed, click on the [ Back to Shop Page ] button to download the product files.
Also, a purchase confirmation email will be sent to your email address when the payment is completed.
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Download
The list of the purchased items will be shown. Click the [ Download ] button to download the product files.
About redownloading
Redownload is available within 7 days from the date of the purchase. The URL and password for redownload is written in the purchase confirmation email.
Notice
- If you use your check/debit card at DLsite.com, a small amount of money may be charged to your bank account immediately after the purchase.
This comes from the card authorization process incorporated in our payment process. It is not a transaction fee and will be refunded at a later date.
However, please note that the refund may take up to 2 months depending on your bank. - If you get an error message that says "credit card number is incorrect" upon entering correct information, setting 3-D Secure (authorization system) may solve the problem. For more details, please refer to [ About 3-D Secure ].
If setting 3-D secure does not solve the problem, your card issuing company/bank may be blocking the purchase on DLsite.com.
In such a case, please contact your card issuing company/bank for more details. - Depending on your card/bank, you may be required to pay an international transaction fee.
Frequently Asked Questions
Other frequently asked questions related to the payment method can be found on our FAQ page.
If you need any assistance, please check [ About Payment ] in [ Frequently Asked Questions ].