Help Desk

Referring to frequently asked questions is often the fastest way to find the answer to your question or the solution to your problem.
Please check our FAQ entries first.
Also, please check information from shown on the left.

Frequently asked questions

Most frequently asked questions


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If the problem could not be solved by checking Frequently Asked Questions, please contact us for assistance.

Before you submit an inquiry provides product support from purchase to download and file extraction.
If you have further questions or need support after this stage, you may need to contact the circle directly. cannot answer questions regarding product details.
(If you have trouble understanding the contact details of a circle, please email us through [ Contact Us ].)

  • For those who use free email accounts (e.g.,

    Emails from may be misclassified as spam by free email accounts.
    Please check the spam folder for pending messages.

  • For those who use email accounts with strict receive settings (e.g.,

    Emails from may be undeliverable to some email accounts.
    If you receive no emails from, please provide another email address and try again. We apologize for the inconvenience.

  • For those who use security software (e.g. anti-virus software) or spam filters

    Emails from may be misclassified as spam or deleted.
    Please check the spam folder and software settings.

For all users

For how to use the website or other problems, please contact us for assistance.
If you have comments or requests and your message does not require a reply, please make use of [ Opinion Box ] as well.

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For Members

You can transfer your purchase history as a guest to your download history as a member.
(This applies only to your purchase(s) made with the same information.)

Transfer of the purchase history as guest

* Please log into your account to which you wish to transfer the purchase history.

For guests

About the unarrival and reissue of confirmation emails
If you do not receive a confirmation email after the purchase, you can resend it on your own from the following page.

Resend purchase confirmation email

For Smartphone