DLsite English for smartphone

Contact us

DLsite.com provides product support from purchase to download and file extraction. If you have further questions or need support after this stage, you may need to contact the circle directly. DLsite.com cannot answer questions regarding product details. (If you have trouble understanding the contact details of a circle, please email us through [ Contact Us ].)

For all users

For how to use the website or other problems, please contact us for assistance. If you have comments or requests and your message does not require a reply, please make use of [ Opinion Box ] as well.

For Members

You can transfer your purchase history as a guest to your download history as a member. (This applies only to your purchase(s) made with the same information.)

  • Please log into your account to which you wish to transfer the purchase history.

For guests

About the unarrival and reissue of confirmation emails. If you do not receive a confirmation email after the purchase, you can resend it on your own from the following page.